Experience Design Director
Jan 2016 – Jan 2018
LendInvest is the world’s largest online marketplace for real estate mortgages.
At LendInvest we are re-inventing the mortgage. Our aim is to change the whole concept of a mortgage, from how you get one through to how mortgages are funded.
Lead Experience Designer
Jun 2015 – Jan 2016
Symplicit are a customer-led innovation consultancy helping to bridge the gap between businesses and their customers.
Through human-centred design Symplicit addresses challenges on all scales: from developing new products and services to transforming the ways organisations do business. We focus on Innovation, User Experience, and Service Design.
My work at Symplicit included directing research and design of a messaging app for a new startup, and also leading a longer engagement with Westpac Banking Corporation (online banking).
Two senior designers from our studio reported to me directly, and I also managed other designers on the various project teams I was responsible for.
Senior Experience Designer
Jan 2015 – Jun 2015
I was a member of the new Experience Design (XD) team: a merger of the User Experience and Visual Design departments at DT to foster more collaboration and ‘t-shaped’ designers.
Senior Experience Architect
Apr 2013 – Dec 2014
As part of DT Digital’s user experience team, I was the user experience lead on several large scale digital projects including:
- three large web redesign projects
- the design of two new mobile apps
- an in-store product education kiosk
- a brand new payments portal application
- as well as several campaign related projects.
My day to day work involved crafting UX strategy, user journeys, personas, wireframes, and running usability tests, card sorts, affinity diagramming sessions, design sketching sessions — and generally having a great time!
(I was promoted to Senior Experience Architect, August 2014.)
AIM Proximity & Clemenger BBDO
Nov 2010 – Apr 2013
As the sole Interaction Designer at the agency I was involved in the majority of our IXD and user experience work. It was an AWESOME job.
- meeting with clients to learn their requirements
- planning user journeys across campaigns and products
- writing content calendars for social media
- scamping concepts and detailing wireframes for websites, mobile, and Facebook applications
Jan 2010 – Jan 2012
Collective Noun was a small, modular team of creative collaborators. In our spare time, we worked together to experiment with interesting ways to tell stories and to inspire people to play, create, and discover. Projects included:
- The Case of the Midnight Note (January 2010): Narrative Design and Documentation.
- Webstock Game (Feburary 2010): Mission and Game Design.
- DWS (April 2010): Narrative and Game Design
- Torokiki (May 2010): Information architecture and interaction design.
Senior Tutor (Information Studies)
School of Information Management, VUW
Jan 2009 – Nov 2010
My role was to enhance and support the learning experience for students in the master’s programme.
- developed video, text, websites, tutorials and discussions for distance and on-campus modes, providing support for the educational technologies used by the programme
- advised students on assignments and aided lecturers with marking and assessment design
- lectured on Information Architecture and Social Media
Architecture & Design School Library, VUW
Jun 2007 – Jan 2009
I supported the Digital Media Design department through collection development, library research training, and individual academic consultation.
- designed and organised the A&D Library’s Web & Intranet presence.
- developed library orientation and instruction sessions at both undergraduate and post-graduate level.
- working at this library had a significant impact on my personal interests, opening up my eyes to the world of designed experiences.
Online Administrator & Web Designer
Christchurch College of Education
Feb 2006 – Jul 2007
This part-time role creating online course spaces, workshops, tutorials and help documentation for students and staff was also my first introduction to information architecture.
Macmillan Brown Library, Canterbury University
Mar 2005 – May 2007
As a junior member of a diverse team of information professionals, this position allowed me to interact daily with a fantastic collection containing over 3500 meters of documentary archives, the university’s art collection, photographs, architectural drawings, newspapers, and ephemera.